Thank you for shopping on Folicart.com
All orders can be returned or exchanged within 30 days of the delivery date.
- All returned/exchanged items must be returned unwound, undamaged, and unwashed, and all original labels are included in the original packaging.
- Please contact us for the return / exchange form before you start the return process.
Return & Exchange Process
Step 1: Please contact our customer service representative at [email protected].com to request an exchange/return form.
Step 2: Please follow the instructions on the exchange/return form to pack and ship back the return package.
- a) Refund shall be issued once we receive and confirm the return package. If your original payment method is a credit card, it will take longer may take 1 to 2 weeks to process the bank's refund.
- b) The new package will be shipped out once we receive and confirm the return package.
If the order is cancelled within 24 hours of your purchase, we will provide a full refund.
Any questions or doubts, please feel free to email us at [email protected].com.